Introduction
Welcome to VOLT’s consumer privacy notice. VOLT respects your privacy and is committed to protecting your personal data.
This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you. It also describes your data protection rights, including a right to object to some of the processing which VOLT carries out. More information about your rights, and how to exercise them, is set out in the "Your Legal Rights"’ section.
This notice applies to people who use Volt to purchase goods and services. The data processing described in this notice may be limited as required by applicable law. Where you are a visitor to Volt.io, or are, or work for, a partner or merchant of Volt, we process your data in accordance with our Merchant and Website Privacy Policy.
1. Important information and who we are
PURPOSE OF THIS PRIVACY NOTICE
This privacy notice aims to give you information on how VOLT collects and processes your personal data when you use our payment services, including any data you may provide through our payment portal.
It is important that you read this privacy notice together with any other policies we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
CONTROLLER
VOLT Technologies Limited is the controller and responsible for your personal data (collectively referred to as “VOLT”, "we", "us" or "our" in this privacy notice).
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.
CONTACT DETAILS
Our full details are:
Full name of legal entity: VOLT Technologies Limited
Email: legal@volt.io
Postal address: 12 Melcombe Place, London, England, NW1 6JJ
VOLT Technologies Limited is registered with the Information Commissioner's Office (ICO). You have the right to make a complaint at any time to the ICO, the UK’s independent authority for data protection issues (www.ico.org.uk), or to any EU supervisory authority where you live, work or believe a breach to have taken place. We would, however, appreciate the chance to deal with your concerns directly so please contact us in the first instance.
CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2. The data we collect about you
We use different methods to collect data from and about you, in particular:
Merchants and Banks.
We will receive personal data about you from merchants and providers of technical, payment and delivery services based inside or outside the EU, as well as from your bank, when you make a payment using our services. In particular, this will involve information about your transaction with the merchant or provider, including a unique order reference, transaction date and the beneficiary, amount and currency of your payment. If you have provided your IBAN to the merchant, we will often be sent this. We will receive information from your bank relating to the status of this payment, including any decision to decline a payment, and your IBAN.
Merchants who make use of our fraud services may also share the details of individuals who they ask us to prevent using the payment services on our site.
Direct interactions
In order to make a payment, we ask you to provide the details of your bank, including the country of that bank. Often, we will also need to ask you for your IBAN (your international bank account number) or other unique bank details to allow us to request the payment from your bank. We also ask you to confirm transaction information passed to us by the merchant or provider.
You may also give us your name and contact details by corresponding with us by post, phone, email or otherwise, alongside the contents of your correspondence.
Automated technologies or interactions
As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. This includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. Please see our section on cookies below for further details.
3. How we use your personal data
We will use your personal data in the following circumstances: